FAQ

General

At Kokli, our team is here for you Monday-Friday 9 am – 5 pm EST. You can always reach us out via email, Instagram, DM and Facebook and one of our team members will respond to you within 24 hours, except on holidays or the weekend.

Please note, that our customer service department is closed on USA holidays and we may have slower than normal response time on these days.

We love to hear from you!

Please use our contact form or refer to the emails provided on the contact page.

Size guide

Each of our clothing styles has its own size chart on the product description section.

If you’re still not sure how you will fit into a style, please contact us for styling help at: info@mykokli.com

Measure the circumference of your chest. Place one end of the tape measure at the fullest part of your bust. Wrap it around your body under your armpits, before bringing the tape measure back to the front of the measurement.

Measure the circumference of your waist. Use the tape to circle your body at your natural waistline, which is located above your belly button and below your rib cage. (If you bend to the side, the crease that forms is your natural waistline.)

Measure the circumference of your hips. Start at one hip and wrap the tape measure around your butt, around the other hip, and back to where you started. Make sure the tape is over the largest part of your booty. Ensuring the measuring tape is level across your butt can be difficult, so we suggest you do it in front of a mirror.

Jewelry Care

Our jewelry is hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Each of our jewelry styles includes the material associated with at the description section.

To keep your jewelry at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. KOKLI Jewelry  that is not solid gold should never be worn in the shower, the pool or the ocean.

Other

Still have questions? Get in touch